Sales Coordinator

JOB ABOUT THE POSITION: The Sales Coordinator is a full-time position in the City of Monterey Conference Center.
This role is at the forefront of our sales efforts, handling inquiries, follow-ups, and contract processing.
The Sales Coordinator ensures seamless coordination for groups considering meetings at our prestigious venue.
Acting as a liaison between the city and potential clients, the Sales Coordinator guarantees compliance with all regulations while providing top-notch service.
Collaborating with our hotel partners and stakeholders, this position is instrumental in securing business for the Monterey Conference Center.
ABOUT THE CITY OF MONTEREY: Nestled along California's Central Coast, the City of Monterey is known for its natural beauty, rich cultural heritage, hospitality, and sense of community.
The City of Monterey is a full-service charter city operating under a Council-Manager form of government.
The City of Monterey is a full-service city that provides police, fire, public works, planning, recreation, and parks services and operates its own conference center, sports center, parking, and marina facilities.
WE TAKE CARE OF OUR EMPLOYEES: The City of Monterey offers a competitive benefits package to full-time employees.
Some of these benefits include a Health Spending Fund, Medical, Dental, Vision, and Life Insurance, Vacation Accruals, Sick Leave, 14 Paid Holidays, Education Incentive Pay, Tuition Reimbursement Programs, CalPERS Retirement, and more! Application Process A limited number of applicants who clearly show that they most closely meet the needs of this position in terms of training, experience, education, and other job-related characteristics will be accepted to participate in the selection process.
This process will include evaluation and initial screening of the standard on-line City application to determine which candidates progress to the next phase of the recruitment process.
The subsequent selection process may include a written test/written exercise, performance exercise, panel interview, and a final departmental interview.
As a condition of employment, the selected candidate may be required to successfully pass a physical exam including a drug screen, a Livescan fingerprint background check, and a reference check.
The Human Resources Department reserves the right to make changes to components of the examination process.
Candidates who successfully complete all phases of this recruitment process will be placed on an eligibility list.
The eligibility list is active for 12-months and may be used to fill additional positions including lower-level positions determined to have similar duties and requirements.
EQUAL OPPORTUNITY EMPLOYER: The City of Monterey provides outstanding services to the public and is deeply committed to a community and workforce that is inclusive, equitable, and diverse.
We welcome and encourage applications from all qualified applicants, including underrepresented minorities that contribute to the diversification and enrichment of ideas and perspectives.
The City of Monterey does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any group of class protected by applicable federal, state or local law.
SUMMARY: Under general supervision, coordinates, and oversees Monterey Conference Center sales and booking inquiries, follow-up for qualification and processing for contract.
Serves as City liaison to groups considering meetings at the Monterey Conference Center to ensure compliance with all state laws, City ordinances and policies.
Works with staff from City of Monterey hotel properties and external stakeholders to provide coordination, define conditions, field and service incoming leads to secure group business at the Monterey Conference Center.
DISTINGUISHING CHARACTERISTICS: This is a fully qualified journey-level professional classification.
This classification is responsible for coordinating Monterey Conference Center Sales activities.
This classification differs from the Conference Center General Manager in that the latter position has full management and supervisory responsibility over Conference Center Sales and Event Staff.
EXAMPLE OF DUTIES ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills.
Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function.
Essential duties and responsibilities may include, but are not limited to, the following: Provides information and guidance to groups considering meetings in Monterey to ensure complete and accurate process; establishes the initial appropriateness of groups for single property and connection bookings; reviews and determines program layout and best fit for the Monterey Conference Center.
Drafts proposals and meeting layouts for bids that include for hotel properties; researches and recommends Monterey Conference Center concessions to offer to clients to secure businessDrafts to provide inform contracts and agendasActively sells the Monterey Conference Center through telephone solicitation, outside sales calls and participation at industry events and trade showsManages, develops and maintains a Monterey Conference Center database of current and future clients that have potential meetings for the City of Monterey in conformance with division policiesCreates and updates website content (including photos) to support the Monterey Conference center sales effort; utilizes written correspondence, oral communication, social media, preparation of reports, presentations and/or press releases to communicate with various City departments and news outlets, neighborhood and business groups.
Fields and services incoming leads for group and local social business; recommends best fit within the City of Monterey and Monterey Conference CenterOperates City or personal vehicle(s) to represent City of Monterey and Monterey Conference Center as sales representative as needed both locally and out of town May work a varied or non-traditional work schedule including nights and weekends For industry related events or site tours as necessary.
Supports the relationship between the City of Monterey, Monterey hotel properties, meeting planners and the general public by demonstrating courteous and cooperative behavior when interacting with residents,Maintain confidentiality of work-related issues and City information.
Perform other job-related duties within the scope of this job classification as assigned.
SUPPLEMENTAL INFORMATION KNOWLEDGE AND SKILLS: Knowledge: City policies and procedures.
State and Federal laws governing the safe use of public facilities.
Principles and practices of hospitality industry sales, marketing, customer service, and group solicitation effortsBusiness and personal computers, hospitality-related database management programs and specialized software applications.
Local community issues and hospitality resources available to meeting planners and clients.
Skill in: Coordinating group business sales with multiple parties and interests.
Analyzing problems, resolving disputes and grievances, and developing effective solutions.
Using initiative and independent judgment within established procedural guidelines.
Dealing tactfully and courteously with customers, and providing effective and friendly customer service.
Establishing and maintaining cooperative working relationships with City employees, officials, hospitality and meeting planner industry members and the general public.
Communicating effectively verbally and in writing.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Physical DemandsStanding & Walking – Primarily sedentary classification although standing in work areas and walking between work areas is required.
Sitting – Ability to work in a seated position at a computer station for extended periods of time.
Lifting - Ability to safely lift up to 20 pounds; this requirement includes bending at the knees to facilitate proper lifting techniques.
Manual Dexterity - The ability to perform multiple work activities requiring a significant level of physical and mental coordination, such as operating a computer keyboard; copying, and adding machines; writing.
Visual – Ability to read printed materials and view a computer screen for long periods.
Hearing and Speech - Ability to communicate in person, before groups, and over the telephone.
Mobility – Ability to work in a standard office setting and operate a motor vehicle to visit various meeting sites, reach, carry, push, pull, stoop, and bend.
Environmental ElementsEmployees work in an office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances.
Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
This position requires the ability to work a flexible schedule including weekends, evenings, and holidays.
DISASTER SERVICE WORKERSAll City of Monterey employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109).
Employment with the City requires the affirmation of a loyalty oath to this effect.
Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.