Executive Office - Manager in Training

Bernardus Lodge & Spa Careers MENTEE TRAINING PROGRAM (MTP) As a Mentee Training Program, you will receive comprehensive exposure in our hotel by rotating through various departments.
You will be assigned to a Manager in each department that will coach and mentor you during your training session.
Areas of training: • Food & Beverage & Culinary (6-8 days): • Restaurant, Room Service • Kitchen • Stewarding • Rooms Division (6-8 days): • Guest Services, Reservations, Valet • Housekeeping (2 days) • Spa & Retail (3 days) • Sales: Groups, Marketing, Public Relations, Catering, Banquets (1 day) • Engineering: Maintenance, Grounds Keeping, Landscaping (1 day) • Administration: General Manager, Finance, Human Resources (1 day each) What you can expect: • Overall comprehension and understanding of hotel operations 24/7 • A detailed and tailor made training plan • Intensive training period in specialized area • Active collaboration in all operational processes • Opportunity to perform team leading tasks and first management assignments • Assign and work on various projects with a team in that department What we expect: • A passion and dedication for providing exceptional guest services • Enthusiasm to learn and be driven to further develop your personal and professional skills • Strive for leadership potential • Summarize your experience within each department at the end of your training • Utilize your training, accomplishments and create a timeline for future goals Examples of Activities: • F&B Pre-Shift Meetings • Revenue Calls • New Hire Paperwork / HR • Site Tours with Sales • F&B/Sales Meeting • Operations Meetings • Leadership Comm Meetings • Disciplinary Actions from HR (not sure? But such good insight…) • 1 on 1 meetings MTP PROGRAM: This program will provide guidance and leadership while learning key areas throughout the entire hotel property.
The MTP will rotate through all departments.
This training will ensure consistent quality of guest services provided in accordance with Forbes standards and Bernardus Lodge & Spa policies and procedures.
ESSENTIAL FUNCTIONS: • Monitor detail work assigned to hourly staff providing direct supervision.
• Observe performance and encourage improvement.
• Manage operations by completing a checklist of important daily tasks and assisting other departments with any questions or requests.
• Resolve guest complaints by conducting thorough research of the situation and the most effective resolution.
Work with Department Manager & GM on appropriate compensation.
• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with information necessary to provide guest service in accordance of Forbes Standards.
• Monitor staff for any corrective behavior.
Refer to BLAS Handbook when completing a progressive disciplinary action form.
Copy HR for follow through.
Meet with staff (and HR if necessary) and make recommendations for training related issues when inconsistencies develop or policies and procedures are not adhered to.
• Develop and implement process and procedures to streamline working relations of each department.
SUPPORTIVE FUNCTIONS: • In addition to performance of the essential functions, this position may be required to perform a combination of the following: • Perform other duties as assigned by Department Manager or GM.
• Complete daily checklists of duties, to assure that appropriate reports are filed.
• Use analysis and judgment skills when preparing discrepancy reports.
• Prepare schedules and monitor productivity.
• Deliver department pre-shifts meeting and prepare daily assignment sheets for staff.
• Prepare daily forecast of expected arrivals and departures using analysis and judgment skills.
• Respond promptly to guest requests as a supervisor.
SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety.
The resort will provide the required PPE.
Staff will be trained in the proper use and care of any assigned PPE.
Report defective, damaged or lost PPE, or equipment that does not fit properly, to Department Manager or GM.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities to demonstrate the essential functions of the job, with or without reasonable accommodation.
• Knowledge of Microsoft Office (Outlook, Word, Excel) and department’s computer software.
• Ability to read, write, speak and understand the English language to communicate with guests and staff.
• Ability to effectively deal with internal guests and external guests, which requires tact, patience, and diplomacy.
• Knowledge of basic requirements/controls and applications of equipment and relevant chemicals used in the department.
EDUCATION: • High school graduate or equivalent required.
• College degree preferred.
EXPERIENCE: • Experience in luxury hotel/resort operations in a supervisory or manager role preferred, but not required.
LICENSES OR CERTIFICATES: • Food Handler Certificate.
• CPR Certification and/or First Aid Training preferred.
• Valid documents for proof of eligibility to work in the US.
DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA) As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category: CATEGORY EXAMPLES BUSINESS PURPOSE Personal Identifiers Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number 1.
To comply with state and federal law and regulations requiring; employers to maintain certain records; 2.
To evaluate your job application and candidacy for employment; 3.
To obtain and verify background check and references; and 4.
To communicate with you regarding your candidacy for employment.
Pre-Hire Information Job application, resume, background check results, job interview notes, and candidate evaluation records Same as above Employment History Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations Same as above Education Information Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained Same as above If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.