*Service Desk 2 Technician*
*LOCATION: Presidio of Monterey*
*Position Overview:*
* The persons in this position provide telephone, walk-in or office support services in addition to the assessment of customer needs, resolution of issues and documentation of steps taken.
*Job Duties:*
* OS support, Account support (password resets, account unlocks, basic account troubleshooting), basic software support, basic hardware diagnostics, software installation, account creation, assist customers with setup and configuration of devices, and document customer requests and steps taken to resolution.
* Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1.
*Job Requirements:*
* Educational requirements include an AS/AA Degree in a related discipline from an accredited college or university or the equivalent technical experience.
* Experience requirements include zero to five years of related experience.
* Knowledge of macOS, Windows, and iOS
* Knowledge of Active Directory
*Required Qualifications:*
* Sec+ CE certification
*Other Requirements:*
US Citizen
Secret Clearance
*Company Information*
LinTech Global, Inc.
is proud to be an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All employment is decided on the basis of qualifications, merit, and business need.
All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical??? condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or ?expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.
Job Type: Full-time
Pay: From $55,000.
00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible schedule
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Professional development assistance
* Referral program
* Retirement plan
* Tuition reimbursement
* Vision insurance
Schedule:
* Monday to Friday
License/Certification:
* CompTIA Security+ (Preferred)
Security clearance:
* Secret (Preferred)
Work Location: In person
Whatsapp
