GENERAL PURPOSE
Develop and direct the overall sales efforts of the hotel as they relate to room, food, beverage and outlets, by providing conceptual and strategic thinking and planning.
Supervises the daily operations of group planning area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures.
Meets revenue expectations.
ESSENTIAL DUTIES/RESPONSIBILITIES
Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date and space commitments for Rooms and Food and Beverage sales within the hotel
Administer the staffing, training, and performance reviews for the Sales Department.
Provide guidance and counsel staff toward performance excellence.
Maintain a leadership position as a hotel Executive Committee Member by exhibiting the values of the Inns of Monterey.
* Supervise catering/coordinator/event planning managers and related associates; interview, hire, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communications, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate.
* Meet with the customers to review the Banquet Event Orders and, where appropriate, group resumes, to review any changes, issues and/or problems to ensure delivery of a quality product.
* Calculate and review the banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment.
* Calculate and prepare the daily gratuities and payroll ensuring accurate, prompt reporting to the Controller's department.
* Key Account Management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.
* Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts.
* Continually targets and prospects for new business through telemarketing, individual creativity and innovation.
* Yield Management: Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.
* Account Service and Management: Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner.
* Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
* Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
* Promptly, within the same day or by 10am the next business day, follows-up on all customer needs and inquiries in an efficient and expedient manner.
Negotiate packages for purchases ranging from collateral materials, advertising space, and costs involved in joint marketing programs and cross marketing opportunities, product pricing and positioning.
Also, participate as a committee of marketing
Document and evaluate market conditions and trends.
Make reasonable recommendations.
Promote the hotel through frequent oral and written communication and/or participation in business and community relations activities.
Interact with and motivate employees to maintain high morale.
Organize, conduct and/or attend sales and operational meetings to obtain and disseminate information.
Perform special projects and other responsibilities as assigned.
Participate in task forces and committees as required.
Job Type: Full-time
Pay: $120,000.
00 - $125,000.
00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday
Education:
* Bachelor's (Required)
Experience:
* Hotel Sales: 5 years (Required)
* Sales Strategy & Development Managers: 5 years (Required)
Willingness to travel:
* 25% (Required)
Work Location: Multiple locations
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