Description:
JOB OVERVIEW
The Network Technician II is responsible for assisting in the maintenance of the Company’s network hardware and software; installation, service, and repair of existing and future technology equipment; and performing related work as required.
JOB DUTIES AND RESPONSIBILITIES
· Receives assignments and responds to technical issues via the ticketing system
· Interfaces with end users to understand technical issues with software or hardware and helps resolve either in person or remotely
· Manages and maintains the various computer networks
· Assembles and configures technology equipment
· Develops and maintains schematics (maps, layout diagrams, etc.
) of LANs and connections to WANs
· Installs new updates of Company licensed software
· Troubleshoots and diagnoses technology equipment and networks for malfunctions
· Services and repairs company computers, related hardware, and other technology
· Maintains warranty records of all technical equipment and an inventory of repair parts
· Obtains, reviews, and maintains manufacturer's manuals and other technical literature
· Recommends appropriate technology equipment for purchase
· Installs and/or supervises the installation of networks and technology
· Organizes, documents, monitors, and reports the status of all projects on a weekly or other basis as requested
Requirements:
EDUCATION
· High School diploma or equivalent required.
Additional higher education or relevant training is preferred.
kNOWLEDGE/SKILLS/EXPERIENCE
· Able to work weekends
· Preferred experience with a curriculum based on computer management with experience in Microsoft Windows Databases and Internet Programming; more consideration may be given to post-graduate candidates with undergraduate degrees in Computer Science or a technically equivalent program.
· Prefer IT-related experience in a work-study program
· Ability to handle multiple projects concurrently
· Effective communication, both verbally and in writing
· Must be able to walk, bend, carry, lift, push and pull 50 pounds
· 2 – 3 years of recent experience in the field of computer repair and service of computers and related computer hardware is preferred
· Ability to frequently stand and walk
EEO
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